xCamel User Privacy Policy

Revision Date: September 16, 2026 | Effective Date: September 20, 2026

Introduction

Welcome to the xCamel China Domestic Station (website: https://xcamel.cn, hereinafter referred to as 'the Platform' or 'the Service')! This service is operated by Shenzhen Taozhi Wanxiang Technology Co., Ltd. (hereinafter referred to as 'the Company' or 'we/us'). Currently providing web-based services, using Huawei Cloud servers located in Mainland China, with ICP and Public Security filings completed as announced on the official website.

Shenzhen Taozhi Wanxiang Technology Co., Ltd. respects and protects your privacy and is committed to ensuring the security of all information obtained from or about you.

This xCamel User Privacy Policy (hereinafter referred to as 'this Policy') explains how we handle your personal information when providing China Domestic Station services, and the channels through which you can access, copy, correct, delete, and exercise other legal rights. The Service currently processes data entirely within Mainland China, does not transfer personal information outside Mainland China, and has no arrangement for overseas remote access.

We strictly abide by the principles of consistency of authority and responsibility, clear purpose, consent by choice, minimum necessity, guaranteed security, subject participation, and transparency.

Please read and understand this Policy carefully before using the Service, especially the bolded contents, to make appropriate choices. Sensitive personal information is highlighted in bold.

Your agreement to this Policy signifies that you understand the features provided and the essential personal information required for operation. It does not represent broad consent to optional extension features. For extension features, we will seek your valid consent based on actual authorization during usage.

This Policy does not apply to:

Activities where we act strictly as an entrusted data processor handling personal information of enterprise members or end-users upon customer instructions;
Services provided independently by third parties where they determine processing purposes and methods.

If we integrate third-party LLMs or service providers to provide the Service, personal data handling by us remains governed by this Policy.

1. Definitions

1.1 Individual User: Users who access or use the Service in their capacity as natural persons.

1.2 Enterprise User: Legal persons, government agencies, partnerships, or organizations using the Service.

1.3 Administrator: Individuals designated with administrator backend permissions by Enterprise Users.

1.4 Member User: Individuals authorized under Enterprise User management to use the Service.

1.5 Enterprise Data: Organizational data, usage logs, inputs, and outputs managed by Enterprise Users.

1.6 Input Content: Prompts, text, code, files, links, or instructions submitted by you to the Service.

1.7 Output Content: Content generated by AI models based on your Input Content.

1.8 Your Applications: Applications, agents, workflows, or capabilities created, deployed, or operated by you using the Service.

1.9 End Users: Third parties accessing or using Your Applications.

2. Legal Bases for Processing Personal Information

We process personal information under valid statutory bases, including: (1) Obtaining your consent; (2) Necessary for the conclusion or performance of a contract to which you are a party; (3) Necessary for the fulfillment of statutory obligations (e.g., identity verification, cybersecurity log retention); (4) Necessary to respond to public health emergencies or protect life/property in emergencies; (5) Reasonable handling of publicly available personal information; (6) Other circumstances prescribed by applicable laws and regulations.

3. Personal Information We Collect

Email address, Chinese Mainland mobile number, or WeChat authorization (OpenID, nickname, avatar).

3.2 Real-Name & Enterprise Verification

Name, citizen ID number, or business license info where legally mandated for app publishing, commercial payouts, or creator incentives.

3.3 Payments & Billing

Order IDs, transaction amounts, merchant records via WeChat Pay and Alipay. Payment passwords are never collected.

3.4 Service Interaction & Customer Support

Feedback, bug reports, and support conversation logs.

3.5 Security & Log Data

IP addresses, device types, browser metadata, and operation timestamps retained strictly in compliance with cybersecurity regulations.

4. How We Use Personal Information

We utilize collected data to provide, operate, maintain, and optimize the Service, verify identity, process payments, prevent security risks and abuse, comply with laws, and communicate important service notifications.

5. Cookies and Similar Technologies

We use essential session Cookies and LocalStorage strictly for user authentication, maintaining login state, security protection, and user interface preferences (such as theme and language selection).

6.1 Principles

We do not sell personal data. We only share or entrust data within minimal necessary scopes for core operational needs (cloud hosting, SMS delivery, payment settlement).

Detailed information regarding third-party service providers, purposes, and privacy policies is set out in the xCamel Third-Party Information Sharing List.

7. Business Data and End-User Data

You maintain full control and responsibility over data processed through Your Applications. When serving End Users, you must independently publish privacy notices and obtain necessary legal consents from End Users.

8. Storage Location and Retention Period

Location: All personal information is stored securely on Huawei Cloud servers located in the territory of Mainland China.
Retention: Retained only for the minimum duration required to fulfill service purposes or as prescribed by statutory retention obligations (e.g., cybersecurity logs retained for at least 6 months).

9. Mainland China Processing & No Cross-Border Transfer

All data processing is conducted domestically within Mainland China. No personal information is transferred abroad or accessed remotely from outside Mainland China.

10. Information Security

We implement industry-standard administrative, physical, and technical safeguards, including HTTPS encryption, data isolation, role-based access control, and continuous security audits.

11. Your Rights

You have the statutory rights to access, copy, correct, supplement, delete your personal data, withdraw consent, cancel your account, and obtain explanations regarding personal information processing via account settings or our contact channels.

12. Protection of Minors

The Service is primarily intended for adult users. Minors aged 14 to 18 must use the Service under parental or guardian supervision and consent. We do not provide services to children under 14 years of age.

13. Policy Updates

We may revise this Policy periodically in response to legal requirements or business enhancements. Updated versions will be published with advance notice prior to taking effect.

14. How to Contact Us

Personal Information Protection & Legal Email: legal@taoxai.com
Customer Support Email: support@taoxai.com
Mailing Address: Room 6-4-19, Building 6, Vanke Spark, No. 2 Wuhe Avenue (South), Nankeng Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China. Attn: Personal Information Protection Officer, Shenzhen Taozhi Wanxiang Technology Co., Ltd. (Postal Code: 518129).

Shenzhen Taozhi Wanxiang Technology Co., Ltd.
September 16, 2026